Please read these Terms and Conditions carefully before using this website. If you use this website, you are deemed to accept and agree to these Terms and Conditions. If you DO NOT ACCEPT these terms, do not use this website!
These GENERAL TERMS and CONDITIONS govern the relationship between RIS 2012 Ltd. (here and after pokrivi-ris.com) on the one hand and the Users of electronic (Internet) pages and services located on the domain pokrivi-ris.com and its subdomains (called for short Site), as well as the relations with the same, when they use the information and commercial services offered by RIS 2012 Ltd. (called for short Services).
These general terms and conditions bind all users who have registered for the site www.pokrivi-ris.com. By clicking on any object, link or button located on the pages of pokrivi-ris.com (except for the link to these General Terms), the User agrees, fully accepts and undertakes to comply with these General Terms.
RIS 2012 Ltd., registered in the Republic of Bulgaria, with seat and address of management: Brestnik village, 26 Khan Asparuh Str .; registered in the Registry Agency with UIC: 202357063
The user understands and agrees with the fact that the information services and the Site are provided "in the form in which they are published" and the fact that pokrivi-ris.com is not responsible for the accuracy of the published information and timely delivery of information on completed orders of the User, his or others.
Consumer inquiries, questions and comments about products, information about unavailable products, as well as about damages and / or lost profits and other losses of any kind and amount that occurred after, as a result of or due to use (or inability to use, due to technical problems, prevention, administrator decisions, etc.) of the Site.
In the event that as a result of the use of this Site or materials from it damage occurs, which requires repair or repair of equipment or information, the User assumes all responsibility and all costs associated with the elimination of the damage.
The User is informed and agrees that some of the products published on the Site may be listed as available in the store network, but not available to them when ordering these products for purchases. The user is informed and declares his consent that the order for service and goods requested by him may undergo changes, for which pokrivi-ris.com undertakes to notify the user of the email address and / or telephone number provided by him and / or in another appropriate way. To use the Site, the User must access the World Wide Web directly or through other devices that have access to Web-based content. In addition, the User must provide all necessary equipment for access to the World Wide Web, including a computer, modem or other means of access to the Internet. Pokrivi-ris.com only provides the information on the Site and is not responsible for any interference or technical problems preventing the use of the Site due to the operation of computer equipment by the User.
For the purposes of using the Site of pokrivi-ris.com, the user agrees and declares that he will provide correct, accurate, up-to-date and complete information when filling in the registration form (here and after referred to as Personal Data); In the event that the User provides incorrect, inaccurate, outdated or incomplete information, pokrivi-ris.com has the right to close and / or delete the information about his postal address and deny him further access to part or all of its services, as well as pokrivi-ris.com is not responsible for incorrect and / or incorrectly executed order made in connection with the information received from the user.
Pursuant to the Personal Data Protection Act, the User has the right to access his / her own Personal Data, which he / she has entered and / or made available to pokrivi-ris.com when using the Site, as well as for the purposes of making corrections in the provided Personal Data. In the event that the user has placed an order and has not promptly corrected the information with the provided personal data, as a result of which pokrivi-ris.com incorrectly executes the order requested by the user, pokrivi-ris.com is not responsible in any matter for the inaccurately executed order and all damages are at the expense of the user.
With these General Terms and Conditions pokrivi-ris.com notifies users that in connection with Regulation (EU) 2016/679 company, updates its privacy policy to ensure the best possible and secure processing of your data. After getting acquainted with the content of these General Terms and Conditions and their acceptance, the Users who have filled in the registration form for the Site, expressly agree the Personal data, provided by them, to be processed by pokrivi-ris.com electronically upon delivery of ordered goods or services and in need of assistance from employees of pokrivi-ris.com, as well as to receive information about products and services of pokrivi-ris.com through the contact forms provided by them, unless they explicitly refuse to receive information about products and services of pokrivi-ris.com through the inquiry and contact forms specified on this Site.
All Personal Data voluntarily provided by the User and other data necessary for his identification in the process of using the Site are stored, processed and used by pokrivi-ris.com for the purposes of maintaining certain functionalities of the offered services and for the purposes of advertising of goods and services offered in the retail chain.
Pokrivi-ris.com notifies and declares explicitly to the User that the Personal Data provided by the User is not given to third parties for advertising and promotional purposes.
Pokrivi-ris.com reserves the right to use the IP addresses and other data of Users to disclose their identity in cases where this is necessary in compliance with the law, legal procedures and / or to ensure compliance with these General Terms.
Pokrivi-ris.com grants the Users the right to use all services listed on the Site only for personal non-profit purposes and provided that the copyrights of pokrivi-ris.com or third parties directly or indirectly related are not infringed. with the materials of the Site. It is explicitly forbidden to copy, publicly distribute or distribute the materials published on this Site for any purpose by the Users. The use of the materials published on this Internet Site on other sites is prohibited and violators are subject to sanctions in accordance with the provisions set forth in the Copyright and Related Rights Act.
Pokrivi-ris.com reserves the right to assign the rights to publish materials and other information published on the Site to third parties in addition to a written contract governing the legal relationship between pokrivi-ris.com and the person publishing the information.
When purchasing a product, subject to copyright and / or patent rights, pokrivi-ris.com does not grant any additional rights for use, except for the explicitly mentioned rights and / or licenses from the manufacturer / distributor of the product.
All goods and services provided by pokrivi-ris.com, which enjoy protection under the Copyright and Related Rights Act, are provided to Users in their original form, packaging and media without any influence by pokrivi-ris.com and in accordance with the licenses and distribution rights granted by their producers and / or distributors to the Republic of Bulgaria.
The links provided on the Site of pokrivi-ris.com to sites owned by third parties are published solely for the convenience of users. When using such a link, users do not use a service provided by pokrivi-ris.com and with respect to the use of the link outside the Site of pokrivi-ris.com, these General Terms and Conditions do not apply.
Pokrivi-ris.com does not control the above sites that are not owned by pokrivi-ris.com and assumes no responsibility for their information and / or content. With these General Terms pokrivi-ris.com informs the Users that in no way imposes and does not recommend the use of these sites by Users, nor the information published in them. The visit to the mentioned sites and all risks related to their use are entirely at the expense of the Users and pokrivi-ris.com does not bear any responsibility for damages suffered in this regard by the Users.
1. Presented goods and services on the Site
The information about the goods on the Site is divided into types of groups and subgroups;
The page (link) to each item listed on the Site provides information about the price, the main characteristics of the product and additional information aimed to help make an informed choice by consumers when purchasing the product. Pokrivi-ris.com is not responsible for inaccuracies in the description of the product, which do not relate to the main characteristics of the product and does not claim the completeness of the information provided.
Pokrivi-ris.com reserves the right to publish names, models and other information about goods in English when:
a) There is a possibility that loss of valuable information about the characteristics of the goods may occur by the translation;
b) There is no generally accepted unambiguous terminology in Bulgarian;
c) The product itself is a carrier of information in English.
All prices listed on the site are in Bulgarian levas and include VAT. In case the product has several modifications, the prices for each of the modifications are indicated on the page.
Pokrivi-ris.com has the right at any time and without notice to make changes in the published products, services, prices and other characteristics of the goods and Users are considered informed of these changes from the date of publication. The information for some of the published products may not be updated, but in all cases Users will be notified in case of a purchase order before their delivery for out-of-date information on the Site related to the ordered products. Some of the information published on the Site may relate to products, services or programs that are not offered and are not currently available, for which we apologize in advance.
2. Purchase of Goods and / or Services presented at pokrivi-ris.com
A request for delivery of goods is valid only for the territory of the Republic of Bulgaria.
The user has the right to order all goods and services listed on the Site of pokrivi-ris.com. When placing the order, the User has the right to choose the type of goods and their quantity, the method and terms of delivery, from the options offered to him.
When placing an order, the User enters into contractual relations with RIS 2012 Ltd., concerning the specific order and regulated by these General Terms, the order is considered final after receiving confirmation of the order.
Pokrivi-ris.com has the right to change the prices listed on the Site at its discretion, at any time and without obligation to notify Users in advance. The consumer is obliged to pay the price that was agreed during the order, regardless of whether it is lower or higher than the updated price. In case of technical errors in the information published on the Site, as a result of which the order cannot be executed, pokrivi-ris.com has the right to refuse the execution of the order and does not owe any other compensation to the User, except for refund of the amounts paid and / or deposited by the user for the canceled order, if any.
3. Delivery of purchased goods
You will be notified in due time by our associate about the term for the delivery of the ordered goods and / or services. The delivery of the ordered goods is made in the way chosen by the User and according to the agreed terms. The risk of loss of or damage to the goods passes to the consumer the moment the consumer or a third party designated by him, other than the carrier, accepts the goods. When the consumer has chosen a carrier who has been assigned to carry the goods, but the carrier chosen by the consumer is not among the carriers proposed by the trader, the risk passes to the consumer when the goods are delivered to the carrier of his choice. In case of loss or damage, the user can claim compensation or damages from the carrier. Pokrivi-ris.com reserves the right to extend the specified terms by up to 7 (seven) days without informing the Users in advance, and to extend the terms by more than 7 (seven) days with the prior consent of the User who requested the delivery.
The consumer is obliged to assist in the unloading of the ordered goods from the vehicle, in the absence of the requested carrying.
Pokrivi-ris.com may request additional confirmation, including by phone, fax, e-mail of the order. In case the User refuses to provide the information required by pokrivi-ris.com, the refusal to provide it automatically leads to cancellation of the order with or without additional notice to the User.
Pokrivi-ris.com is not responsible for delays in case the delay is due to the fault of the courier making the delivery and / or due to circumstances beyond pokrivi-ris.com's control.
Upon delivery, the goods should be carefully inspected by the User and / or a person authorized by him. Upon finding of external visible defects during the inspection - possible damages, shocks and other damages found during delivery, the User should sign a report for damages in the presence of the courier immediately and notify an employee by phone: 0899396496 or e-mail: info@pokrivi- ris.com.
Upon acceptance of the shipment by the User without remarks, all and any claims for external visible defects are unfounded and as such should not be satisfied. In case a report for damages is not prepared and signed in the presence of the courier upon receipt of the shipment and / or an employee is not immediately notified by phone: 0899396496 or e-mail: info@pokrivi-ris.com, the User loses the right to bring of the identified external visible defects in accordance with the sales contract.
In case of a defect of the consumer goods as a result of the transportation, the consumer is notified by phone and agrees to extend the term for execution of the order for the defective consumer goods by 30 calendar days.
In cases where a specific date and time of delivery are set in writing by pokrivi-ris.com, the statement is binding. If an incorrect or wrong address, contact person and / or telephone number is indicated when submitting the request, pokrivi-ris.com is not responsible for incorrect execution of the order as a result of the incorrect information submitted by the User.
Upon delivery of the goods, the User or a third party designated by him are obliged to sign the accompanying documents. A third party is considered to be any person who is not the holder of the application, but accepts the goods upon delivery to the delivery address specified by the User.
In case the User is not found within the deadline for delivery to the address specified by him and / or access to the delivery address is not provided, pokrivi-ris.com is released from its obligation to deliver the ordered goods and the User loses his rights. on his order for delivery of goods.
When the delivered goods obviously do not correspond to the ones ordered for purchase by the User and this can be established during a simple inspection of the delivered goods, the User has the right to request that the delivered goods be replaced with corresponding to his application for purchase of goods within 24 hours from the notification of such a request by phone: 0899396496 or e-mail: info@pokrivi-ris.com
Pokrivi-ris.com reserves the right to change the subcontractor performing the delivery, without being obliged to inform the User in advance, as long as this does not reflect the manner and term of delivery.
Pokrivi-ris.com makes deliveries through subcontractor/s only on the territory of Bulgaria.
The delivery of goods is valid only for the territory of the Republic of Bulgaria.
4. Payment for purchased goods and services
When paying in cash for the ordered goods and services, the User undertakes to deposit at the time of delivery to pokrivi-ris.com or its representative / subcontractor, performing the delivery the full value of the delivered goods according to the confirmed order.
Upon payment by delivery, the User deposits an amount equal to the value of the delivered goods according to the confirmed order of the delivery person, authorized by RIS 2012 Ltd
Upon payment by bank transfer, the User deposits an amount equal to the value of the delivered goods according to the confirmed order in the bank account of RIS 2012 Ltd., indicated in the generated invoice and only after the deposit is confirmed as received and the bank account is credited with the respective amount. RIS 2012 Ltd. performs the delivery of the ordered goods and services.
With each order of goods subject to warranty service, pokrivi-ris.com enters into a purchase contract with the User with details of the goods and warranty periods, as well as all the conditions of the provided commercial warranty.
Pokrivi-ris.com recommends that the installation of the purchased product be performed by an authorized company employee. If you do not use the "Installation" service, the User must use qualified specialists to install the product.
In case of ambiguity or problem, the User should contact us (before starting / performing installation) by phone: 0899396496 or by e-mail: info@pokrivi-ris.com.
The commercial warranty provided for the product does not cover components of the product with a limited shelf life.
The warranty service is performed only in the sites specified in the contract of sale, in the presence of complete documentation and equipment of the product. Warranty service is performed only if the installation of the purchased goods is performed by an authorized company employee. Warranty service is performed only by a specialized service of pokrivi-ris.com.
The commercial guarantee does not affect the rights of consumers arising from the guarantee under Article 112 - Article 115 of the CPA.
Irrespective of the commercial guarantee, the trader is responsible for the non-compliance of the consumer goods with the contract of sale, according to the guarantee under Art. 112 - Art. 115 et seq. Of the CPA, in conjunction with Art. 124, para 1 and the following of the CPA:Art. 112
(1) In case of non-compliance of the consumer goods with the contract of sale the consumer shall have the right to file a claim, asking from the seller to bring the goods in compliance with the contract of sale. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate compared to the other.
(2) It is considered that a certain way of compensating the consumer is disproportionate, if its use imposes costs on the seller, which in comparison with the other way of compensation are unreasonable, taking into account:
1. the value of the consumer goods, if there was no lack of non-conformity;
2. the significance of the non-compliance;
3. . the possibility to offer to the consumer another way of compensation, which is not connected with significant inconveniences for him.
Art. 113. (1) (New, SG No. 18/2011) When the consumer goods do not comply with the contract of sale, the seller shall be obliged to bring them in compliance with the contract of sale.
(2) (Renumbered from Paragraph 1, SG No. 18/2011) The delivery of the consumer goods in compliance with the contract of sale shall be carried out within one month as of the filing of the complaint by the consumer.
(3) (Renumbered from Paragraph 2, amended, SG No. 18/2011) After the expiration of the term under Paragraph 2. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request reduction of the price of the consumer goods according to art. 114.
(4) (Renumbered from Paragraph 3, SG No. 18/2011) The delivery of consumer goods into conformity with the contract of sale shall be free of charge for the consumer. It does not owe costs for the shipment of consumer goods or for materials and labor associated with its repair, and must not suffer significant inconvenience.
(5) (Renumbered from Paragraph 4, SG No. 18/2011) The consumer may also claim compensation for the damages suffered as a result of the non-compliance.
Art. 114. (1) In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under art. 113, he has the right to choose between one of the following options:
1. cancellation of the contract and refund of the amount paid by him;
2. price reduction.
(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with new ones or to repair the goods within one month of filing a complaint by the consumer.
(3) (New, SG No. 61/2014, effective 25.07.2014) The trader shall be obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after having satisfied three claims. of the consumer by carrying out repairs of the same goods, within the term of the guarantee under Art. 115, there is another occurrence of non-compliance of the goods with the contract of sale.
(4) (Renumbered from Paragraph 3, SG No. 61/2014, effective 25.07.2014) The consumer may not claim for annulment of the contract if the non-compliance of the consumer goods with the contract is insignificant.
Art. 115. (1) The consumer may exercise his right under this section within two years, as of the delivery of the consumer goods.
(2) The term under par. 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute.
(3) The exercise of the consumer's right under para. 1 is not bound by any other term for filing a claim, different from the term under para. 1.
2. The consumer may not claim and lose his rights under the provided guarantee:
(a) in the case of guarantees or payment documents not provided or not completed;
(b) in case of damages caused during transport of the Client's order (CP) by the customer, loading of the CP by the customer, injury of the goods during improper unpacking, by sharp and cutting objects, and incorrect installation (started / performed) by the user;
(c) in case of an attempt to carry out repairs and eliminate non-compliance by a service (installation) center not authorized by pokrivi-ris.com;
(d) in case of damage / defects caused by improper use of the items (from moisture, scratches, breakage, staining, tearing, burning and other actions and inactions caused by the user);
(e) in the event of a breach of the physical integrity of the goods;
(f) in the case when opening already delivered packages, the client finds a discrepancy, for which he does not signal, but starts / performs installation of the part / product;
(g) in case of non-cooperation on the part of the consumer and failure to present information establishing the nature of the non-conformity of the goods with the agreed (photo material, etc.);
(h) The guarantee does not cover damages caused by force majeure (flood, earthquake, fire and other natural disasters).
The commercial warranty provided for the product does not cover components of the product with a limited shelf life.
The warranty service is performed only in the sites specified in the contract of sale, in the presence of complete documentation and equipment of the product. Warranty service is performed only by a specialized service of pokrivi-ris.com
The goods and services specified on this Site are limited only to the General Terms and Conditions and information specified on the Site, without providing any guarantees other than those specified, including commercial. The obligations of pokrivi-ris.com in relation to the products and services offered on this Site are governed by the relevant agreements with the importers and / or distributors of the presented products.
The guarantee of goods is valid only on the territory of the Republic of Bulgaria according to art. 119, para. 1, item 3 CPA - territorial scope of the commercial guarantee.
As you browse pokrivi-ris.com, advertising cookies will be added to your browser so that we can better understand what you are interested in. This allows us to show you ads based on the pages you cover on pokrivi-ris.com. The technology our partner uses does not collect personal information, such as names, emails, mailing addresses or telephone numbers.
A cookie is a small text file that is saved on your computer when you open any web pages, and help identify your device. Cookies are used to store information from the website when you browse various pages on the website and / or when you reopen the website. Cookies do not record any personal information, and cannot be used to run various programs or to infect your device with viruses.
This site uses cookies to ensure its proper functionality, for various analyzes, and for marketing purposes.
For more information on how to control cookies in your browser, go to http://www.aboutcookies.org/. If you block cookies in your browser, your device will not be tracked when you open our website. However, be aware that blocking them may block important features of the web page and cause it to malfunction.
Pokrivi-ris.com has the right to unilaterally change all conditions for delivery of the provided goods and any other information published on the Site without prior notice to the User.
Pokrivi-ris.com reserves the right to send the User messages related to new products and services, promotions and / or changes in the conditions and methods of delivery of the provided goods and any other information published on the Site.
Pokrivi-ris.com administers this Site and its application is valid only for the territory of the Republic of Bulgaria. Pokrivi-ris.com declares that the materials or services listed on this Site are not appropriate or available outside the territory of the Republic of Bulgaria and accordingly access to them from territories outside the specified territory is invalid.
Questions, inquiries and consultations of the User can be made online through the Site of pokrivi-ris.com on the form for questions and inquiries, through an employee by phone: 0899396496 or e-mail: info@pokrivi-ris.com within work time.
These General Terms and Conditions may be updated at any time without the need for special notice to Users. Pokrivi-ris.com is not responsible in the event that Users have not read subsequent updates to the General Terms and Conditions published on the Site.
When using the site pokrivi-ris.com, the Users undertake to comply with these General Terms and Conditions, as well as the applicable to the goods and services provided on the Site legislation of the Republic of Bulgaria, including international law.
THE USER AGREES TO THE TERMS OF USE OF THE SERVICES OF pokrivi-ris.com BY CLICKING (CLICKING) ON EACH OBJECT, LINK OR BUTTON ON THE SITE ON THE COVER ACQUAINTED WITH THE GENERAL TERMS AND CONDITIONS, ACCEPTS THEM AND OBLIGATES TO OBSERVE THEM.
The coordinates of pokrivi-ris.com are as follows:
Bulgaria, 4000 Plovdiv, Tsarigradsko shose 92
Тel.: +359895883960
E-mail: info@pokrivi-ris.com